We want you to be happy with your purchase. Please read this policy before requesting a return.

Eligible returns

You may return a product within 30 days of delivery if it is unopened, unused, and in its original sealed packaging. For health and safety reasons, opened or used supplements cannot be returned or refunded.

Return shipping

You are responsible for the cost of return shipping, unless your order arrived damaged, defective or incorrect. We recommend using a tracked shipping method, as we cannot be responsible for returns that are lost or damaged in transit.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery at orders@asublimelife.ca and include:

• Your order number
• Clear photos of the product, the packaging and the shipping label
• A brief description of the problem

Once we have confirmed the issue, we will make it right by sending a replacement or issuing a refund, at our discretion. We will cover the return shipping cost where a return is required.

How to start a return

1. Email orders@asublimelife.ca within 30 days of delivery with your order number and the reason for the return.
2. Wait for our written approval and return instructions. Please do not send items back without approval.
3. Ship the product back, unopened and in its original packaging, to the address we provide.

Refunds

When we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 7–10 business days. Original shipping charges are non-refundable unless the return is due to our error or a damaged, defective or incorrect item. Returns that do not meet the conditions above may be refused or sent back to you at your expense.

Cancellations

If you need to change or cancel an order, contact us as soon as possible. We can only cancel orders that have not yet shipped.