Order processing

Orders are generally processed within 1–2 business days of being placed, excluding weekends and statutory holidays. Orders placed after 5pm or on a weekend or holiday are processed the next business day. During busy periods, processing may take a little longer.

Tracking

Once your order ships, we will email you a confirmation with a tracking number so you can follow your package.

Delivery times

Delivery times depend on your destination and the carrier, and are estimates only. We cannot guarantee delivery dates. Delays can occur because of carrier issues, weather, customs processing or other events outside our control.

Shipping rates and destinations

Shipping costs are calculated at checkout based on the weight of your order and your delivery address. We currently ship to Canada, the United States and worldwide. Orders shipped outside Canada may be subject to customs duties, import taxes and brokerage fees charged by the destination country or carrier. These charges are not included in your order total and are the customer’s responsibility. Some products may be restricted in certain countries, and we may be unable to ship them there.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address you provided. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you cover the additional shipping cost.

Lost, delayed, damaged or incorrect packages

If your package has not arrived within 15 business days of shipping, contact us at orders@asublimelife.ca and we will look into it with the carrier. If your order arrives damaged or incorrect, please follow the steps in our Refund & Return Policy and contact us within 7 days of delivery.